By now, you’re probably aware of a major outage affecting countless users across the globe. Information is still coming in, but the cause of the outage has been linked to an issue with a recent software update that was pushed out over night on July 18/early July 19 by CrowdStrike. Windows users around the world are being greeted by errors and an inability to use their PCs. Fortunately, there are some steps you can take as an end user that may bring your devices back online.
Downloadable Troubleshooting Guide
Many users are successfully regaining access to their devices after simply restarting the device. If the device has already been rebooted and is still having issues, please refer to the information below.
CDS Office Technologies – Recovery Mode User Guide Crowdstrike.pdf (Note: right click or long-press press the link to download to your device; click/tap to open the document) – this document contains steps users can take that may help regain access to devices impacted by the global outage.
Additional Help: Contact our Helpdesk!
If you would like professional help with this process, existing CDS clients are encouraged to contact our helpdesk at 855.215.7663 or email helpdesk@cdsot.com.
