Businesses of all sizes and industries—from manufacturing to service and hospitality—are challenged to provide superior service and products. Customer expectations include accessibility and quick response to their needs. With the growing trend toward mobile workforces and the need for greater efficiency and reduced cost, companies are continuously looking to technology…
Video conferencing is a technology that has continued to mature and flourish. Businesses are increasingly reliant on such services for enhanced communications and real-time consulting with customers, service providers, and virtual teams. The emphasis on video conferencing is largely due to the following factors: Improved technology that offers more reliable…
When thinking of ways to improve company performance, many managers may prefer to focus on increasing the skill set or knowledge of their employees. After all, helping employees do their job quicker, more effectively, and with an increased capacity for innovation leads to better outcomes—right? In many cases, it does….
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